Outdated Quality Management System revised to meet new standards

The challenge: Office supply company Colvin had been ISO 9001 accredited for 15 years. During that time, the standard had been updated twice, but their assessor had not informed them. When she left, they were failed by the new assessor.


The solution: We worked with the company to upgrade and re-write their documentation and processes to comply to with the revised standard.


The benefits: Improved documents and procedures enabled Colvin to gain re-accreditation at the first attempt.


Services supplied:


  • QMS Gap Analysis
  • QMS consultancy
  • Document preparation
  • Quality training

We called upon Ian’s services to upgrade and re-write our entire ISO9001 certification. We found Ian to have a vast knowledge of the requirements needed to upgrade our Quality and Procedure manuals. What Ian produced exceeded our expectations. We have no hesitation in recommending Ian for any quality consultancy requirements you may have.

Gary Streets, March 2010