Double accreditation with no non-compliances wins new customers

The challenge: Specialist supplier of laboratory products, Triple Red, were pursuing simultaneous ISO 9001 and ISO 17025 accreditation, however they were starting from a point that was significantly below the requirements of the standards.


The solution: We provided a Gap Analysis to establish Triple Red’s starting point and then worked with them to develop their Quality Management System and documentation, managing their accreditation tendering process and running training sessions for the sales team so they could understand the benefits of accreditation.


The benefits: First-time accreditation with no non-compliances led immediately to improved customer service and success in winning new tenders.


Services supplied:


  • QMS Gap Analysis
  • QMS consultancy
  • Accreditation tendering
  • Document preparation
  • Quality training

We instructed Ian to act as a consultant to guide us through gaining accreditation to ISO 9001 and ISO 17025 standards in 2010. The knowledge and expertise of ISO ‘lingo’ that Ian offered can only be remarked as being ‘priceless’. Ian quickly got to grips with how our business runs and worked alongside us to write our QMS to achieve accreditation with absolutely ZERO non-conformances which is virtually unheard of!

We are very happy with our new systems and have already started to reap the benefits in providing stronger levels of customer service and our success in winning tenders within our market has increased substantially with ISO accreditation in place.

We would strongly recommend Havard to any business looking to gain ISO accreditation.

Leanne Halson, January 2011