We instructed Ian to act as a consultant to guide us through gaining accreditation to ISO 9001 and ISO 17025 standards in 2010. The knowledge and expertise of ISO ‘lingo’ that Ian offered can only be remarked as being ‘priceless’. Ian quickly got to grips with how our business runs and worked alongside us to write our QMS to achieve accreditation with absolutely ZERO non-conformances which is virtually unheard of!
We are very happy with our new systems and have already started to reap the benefits in providing stronger levels of customer service and our success in winning tenders within our market has increased substantially with ISO accreditation in place.
We would strongly recommend Havard to any business looking to gain ISO accreditation.