QMS consultancy enables pharmacy to become first in the UK to gain ISO 9001 accreditation

The challenge: A pharmacy in Littlehampton wanted to achieve ISO 9001 accreditation – something that had never been done in the UK before.


The solution: We provided a thorough Quality Management System consultancy, from initial Gap Analysis, through accreditation tendering to document preparation and internal auditing. As part of our review of their processes we suggested innovative solutions to ensure consistent standards and remove the margin for error. For example, the pharmacy works a lot with local care homes: we introduced a photo identification system, whereby a picture of the patient the drugs had been prescribed for was printed on all the paperwork and the drug packaging, making it easier for carers to ensure the medication was given to the right resident.


The benefits: The pharmacy became the first in the UK to achieve ISO 9001 accreditation, enabling it to demonstrate the quality of its services to customers and potential new clients.


Services supplied:


  • QMS Gap Analysis
  • QMS set up
  • QMS consultancy
  • Document preparation
  • Accreditation tendering
  • Internal audits