ISO 9001 

Considering Implementing ISO 9001?

 ISO 9001 is an internationally recognised standard that has been designed and redesigned over the past 20 years to meet the needs of the business community. The standard is a blueprint for the design and maintenance of a Management System that is applicable to the majority of businesses; covering those that provide service as much as those that provide products. The standard provides a roadmap to allow individual businesses design a system that works for them.

It requires your business understand:

  • Its services/product(s)
  • Its underlying processes and procedures

It requires that the designed Management System is:

  • Customer-Focused
  • Continually Improving

Implementation of an ISO 9001 certified system helps your business to provide a consistent product/service to your customers; this is more likely to engender their satisfaction and so help to improve the likelihood that these customers will return – a satisfied customer is less likely to look elsewhere for the services/products that you provide.

Your day-to-day business runs with a number of processes and procedures, ISO 9001 helps you standardise and better understand these processes and procedures, help you interrogate your processes to ensure the are streamlined, optimised and may even possibly save you money in the long term.

Being ISO 9001 certified is also a good marketing tool, it tells your prospective customers that your company works to an internationally recognised standard of quality that is externally verified on an annual basis.

Havard Quality Solutions Ltd can help your business implement ISO 9001; this can be anything from performing a single task (such as providing a Gap Analysis to allow you to identify where you have to prioritise your work) or taking onboard the full implementation programme. Let Havard Quality Solutions Ltd project manage the process (with your implementation team) to alleviate your workload. This frees up both you and your workforce so your business can continue doing what it needs to do in order to satisfy your customers and make money and leave Havard Quality Solutions Ltd deal with the stress of implementation.

Havard Quality Solutions Ltd can:

  • Undertake a Gap Analysis against the requirements of the standard and provide you with a report to help you identify where you should focus your effort
  • Provide training to upper management to help them understand their obligations to the standard
  •  Provide Training to your staff so they understand why the system is being implemented and their role
  • Provide Internal Auditor training to members of staff that you have identified as Internal Auditors for your company
  • Work with you to formulate/complete your action plan
  • Be the interface between you and the assessor, from initial discussions through the application process to completion of the project
  • Attend the Assessor audit and discuss the findings
  • Work with you to complete any non-conformances that were identified by the external assessor

Already Certified to ISO 9001?

If you are already certified to ISO 9001 then you already have a quality management system, it may be that your Quality Manager has left or has identified that you need to do more work to your system than can be achieved with your current staffing level. Why go to the expense of hiring more people? Havard Quality Solutions Ltd can fill the gap, either through management of the full system or provide a bespoke service covering those aspects with which you need help.

Havard Quality Solutions Ltd can provide an inclusive management programme for your system or we can be an extra tool in your toolbox that is used as, and when needed.

Refer to our Services page for the various levels of service that you can choose or contact Havard Quality Solutions Ltd directly to discuss your needs.